Shipping Policy
Let’s Sell Shipping Policy
Last Updated: 20/06/2026
1. Overview
Let’s Sell is an online marketplace that connects buyers with independent sellers throughout Pakistan.
Because products are sold and fulfilled by individual sellers, shipping methods, delivery timelines, handling times, shipping charges, and shipping-related policies may vary from seller to seller.
This Shipping Policy outlines the general shipping standards, responsibilities, and protections applicable to orders placed through the Let’s Sell platform.
2. Seller Shipping Policies
Each seller on Let’s Sell may establish their own shipping policies, including:
- Shipping methods
- Delivery coverage areas
- Shipping charges
- Handling and processing times
- Estimated delivery timelines
- Local pickup availability
- Cash on Delivery (COD) availability
- Shipping restrictions
- Other shipping-related terms
These policies may vary between sellers and will be displayed on the relevant product page, seller profile, checkout page, or other applicable sections of the Platform.
Buyers are responsible for reviewing seller shipping policies before placing an order.
3. Order Processing
After an order is successfully placed, sellers are responsible for preparing and dispatching the order within their stated processing or handling time.
Processing times may vary depending on:
- Product availability
- Inventory management
- Order volume
- Public holidays
- Seller operating schedules
- Other operational circumstances
Orders are generally processed after successful order confirmation.
4. Shipping Timeframes
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Actual delivery times may vary due to:
| Factor | Examples |
|---|---|
| Delivery Location | Cities, towns, villages, remote areas |
| Courier Operations | Routing delays, workload, service interruptions |
| Weather Conditions | Floods, storms, extreme weather |
| Public Holidays | National and regional holidays |
| Operational Issues | Transportation and logistics disruptions |
| Force Majeure Events | Circumstances beyond reasonable control |
Neither Let’s Sell nor individual sellers guarantee exact delivery dates unless expressly stated otherwise.
5. Shipping Charges
Shipping charges are determined by individual sellers unless otherwise specified.
Shipping costs may depend on:
- Product size
- Product weight
- Delivery destination
- Courier service selected
- Promotional offers
- Seller-specific shipping arrangements
Applicable shipping charges will be displayed during checkout where available.
6. Delivery Address Accuracy
Buyers are responsible for providing accurate and complete delivery information, including:
- Recipient name
- Contact number
- Full address
- City and area details
- Delivery instructions where necessary
Let’s Sell and sellers shall not be responsible for delivery failures, delays, or additional costs resulting from inaccurate or incomplete information provided by the buyer.
7. Delivery Attempts
Courier companies may attempt delivery according to their own operational procedures.
If delivery cannot be completed because:
- The recipient is unavailable
- The contact number is unreachable
- The address is incomplete or incorrect
- The buyer refuses delivery without a valid reason
the shipment may be returned to the seller.
Additional shipping charges may apply if re-delivery is requested and permitted by the seller.
8. Order Tracking
Where available, sellers or courier partners may provide tracking information to buyers.
Tracking updates depend on the courier service and may not be available for all shipments.
Buyers should allow reasonable time for tracking information to appear after dispatch.
9. Local Pickup Orders
Some sellers may offer local pickup or store collection options.
For local pickup orders:
- Buyers must collect orders within the timeframe specified by the seller.
- Buyers may be required to provide order confirmation, collection codes, or proof of identity.
- Buyers are strongly encouraged to inspect the item thoroughly before accepting collection.
- Sellers should provide buyers with a reasonable opportunity to inspect the item before collection is completed.
The buyer should verify:
- Product condition
- Product specifications
- Quantity
- Included accessories
- Functionality where reasonably possible
- Compliance with the product listing
Once the buyer has been given a reasonable opportunity to inspect the item and voluntarily accepts collection, responsibility for the order transfers to the buyer, subject to any applicable seller warranty, guarantee, return policy, or protections expressly provided by Let’s Sell.
Local Pickup Acceptance
By accepting collection of a local pickup order, the buyer acknowledges that they have had a reasonable opportunity to inspect the item and confirm that it is substantially consistent with the product listing and in acceptable condition.
Let’s Sell may rely on:
- Collection confirmations
- Signed acknowledgements
- Collection codes
- Platform verification records
- Photographs
- Videos
- Store collection records
- Other available evidence
when reviewing disputes involving local pickup orders.
Inspection Before Acceptance
For local pickup orders, buyers are encouraged to inspect the item before accepting collection.
If the buyer reasonably believes that:
- The item is not as described;
- The wrong item has been provided;
- The item is visibly damaged;
- The item is incomplete; or
- The item materially differs from the product listing;
the buyer may refuse acceptance of the item and request cancellation of the transaction before collection is completed.
Where a dispute arises regarding a refused collection, Let’s Sell may request supporting evidence from both the buyer and seller, including:
- Photographs;
- Videos;
- Collection records;
- Communications;
- Receipts;
- Product packaging records; or
- Other relevant documentation.
Let’s Sell reserves the right to review all available evidence before determining whether a cancellation, refund, or other remedy is appropriate.
Local Pickup Orders and the Let’s Sell 2-Day Grace Period
For sellers who do not offer returns, warranties, guarantees, exchanges, or replacement coverage, the Let’s Sell 2-day grace period does not apply to local pickup orders.
Because the buyer has the opportunity to inspect the item before accepting collection, claims relating to:
- Product condition
- Cosmetic damage
- Missing accessories
- Item not as described
- Visible defects
- Quantity discrepancies
may be denied if the issue could reasonably have been discovered during inspection at the time of collection.
Where a seller offers a return, warranty, guarantee, exchange, or replacement policy, buyers may continue to rely on those seller-provided protections according to the seller's stated terms and conditions.
10. Recommended Shipping Documentation
To protect both buyers and sellers and assist in dispute resolution, Let’s Sell strongly recommends maintaining visual records related to orders.
For Sellers
Sellers are encouraged to:
- Take clear photographs of products before shipment.
- Record a packing video showing the item being packed.
- Photograph the completed package with the shipping label visible.
- Retain shipping and courier records.
For Buyers
Buyers are encouraged to:
- Record an unboxing video immediately after receiving the parcel.
- Open the parcel in the presence of the courier representative whenever possible.
- Capture photographs or videos of any damage, missing items, or incorrect products.
While such evidence is not mandatory, it may significantly assist Let’s Sell in resolving disputes fairly and efficiently.
11. Damaged, Incorrect, or Incomplete Deliveries
If a buyer receives:
- A damaged item
- An incorrect item
- An incomplete order
- An item significantly different from its product description
the buyer should report the issue through the Let’s Sell platform within the seller's applicable:
- Return period
- Warranty period
- Guarantee period
- Replacement eligibility period
where such policies are offered by the seller.
Sellers Without Return or Guarantee Policies
If a seller does not offer returns, warranties, guarantees, exchanges, or replacement coverage, Let’s Sell will provide a limited 2-day grace period beginning from:
- The date the parcel is delivered; or
- The date the order is collected, where applicable and eligible
During this period, buyers may report:
- Damaged items
- Incorrect items
- Incomplete orders
- Items significantly not as described
Exception for Local Pickup Orders
The Let’s Sell 2-day grace period does not apply to local pickup orders where the seller does not offer returns, warranties, guarantees, exchanges, or replacement coverage.
Claims submitted after the seller's applicable policy period or after the Let’s Sell grace period may not be eligible for review, refund, return, replacement, or other remedies.
12. Delivery Delays
Neither Let’s Sell nor sellers shall be responsible for delays caused by:
- Courier disruptions
- Weather conditions
- Transportation interruptions
- Government actions
- Public emergencies
- Labor disputes
- Events beyond reasonable control
Delivery timelines are estimates only.
13. Shipping Restrictions
Certain products may be subject to shipping limitations due to:
- Legal restrictions
- Courier limitations
- Product size or weight restrictions
- Geographic delivery limitations
Sellers reserve the right to limit shipping availability where necessary and permitted by law.
14. Marketplace Responsibility
Let’s Sell provides the technology platform that enables transactions between buyers and sellers.
Unless expressly stated otherwise:
- Sellers are responsible for fulfilling orders.
- Sellers are responsible for shipping products.
- Sellers are responsible for providing accurate shipping information.
- Sellers are responsible for complying with their stated shipping policies.
- Sellers are responsible for handling shipping-related issues in accordance with their policies and applicable laws.
Let’s Sell is not a courier service and does not directly transport products.
However, Let’s Sell may assist buyers and sellers in resolving shipping-related disputes in accordance with the Let’s Sell Money Back Guarantee Policy and other applicable platform policies.
15. Evidence and Claim Verification
To investigate disputes, claims, returns, refunds, delivery issues, or allegations of product misrepresentation, Let’s Sell reserves the right to request and review any relevant evidence, including:
- Photographs
- Videos
- Unboxing recordings
- Packing recordings
- Courier tracking records
- Delivery confirmations
- Collection confirmations
- Collection codes
- Signed receipts
- Seller and buyer communications
- Any other relevant documentation
Failure to provide requested evidence may affect the outcome of a claim or dispute.
16. Policy Updates
Let’s Sell reserves the right to modify or update this Shipping Policy at any time.
Any revised version becomes effective immediately upon publication on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions regarding this Shipping Policy, please contact:
Let’s Sell Customer Support
Email: letsellpk@hotmail.com